Update #23 – Improved Mobile Scanning and Open Mat Updates

I have made some updates to the Scanner and Self Scanner based on feedback from my users to increase the ease of use. You can now use your mobile devices with InfusedGym pages to do ID card scanning. Previously you had to use a dedicated QR scanner application, which has it’s own issues with some users (requiring logging in after a scan).

Now, the Scanner and Self Scanner can be accessed through your mobile devices browser just like when you are connected to a desktop PC/MAC. There are a few gotchas to be aware of:

  1. Make sure your mobile browser Allows Pop ups and Javascript, as InfusedGym needs them to function properly. Also turn off any pop up blockers if you have them enabled.
  2. If you are using iOS device (iPhone, iPod, or iPad), your scanning will function differently. Rather than being always on camera feed, you will simply take a picture of the QR code using your browser. After taking the picture, it will then scan as normal. This is a limitation set by iOS, as it doesn’t allow browser to a live feed of your camera. That being the case, Android devices have better functionality than Apple in this department.

Another update is how Open Mat attendances are recorded. Normal operation is that when a student checked in without having a class set or not checking in within 30 minutes of their class, they would be attended as Open Mat, with the option of checking into a class. However, there was a bug that after checking into a class, the student would remain checked into the Open Mat and the selected class. This has now been fixed and if a class is selected after being marked for Open mat, the Open Mat session will be removed from their attendance records and note history.

I hope these two updates will facilitate in making scanning easier and keep your attendance records cleaner. 🙂

Update #22 – Add Your Own Twilio Account For Texting

Several users had expressed that they wanted to use their own Twilio accounts to do texting with InfusedGym, so I have made the appropriate changes to allow you to do just that!

The texting works the same as before, but you will need to setup your own Twilio account in order to send out texts through InfusedGym. A Twilio account is free to register for, and only costs $1 a month for most people to have a Twilio number. Each text and minute of voice calls only costs $0.0075 in the US and Canada (for other countries, check here).

To setup your InfusedGym and Twilio accounts for texting, it takes about 5 minutes to do. I have a step-by-step video showing you how to do in now in the Training library.

I will be closing off texting accounts that I had generated for my initial group of users on November 4th, 2016. Please make sure you have setup your own Twilio account by then to avoid any disruption in your texting.

By the way, for recommended practices for texting, please check out this blog post.

Best practices for long code SMS texting

With the surge of SMS and email marketing, government regulations have quickly followed to punish any would be offenders.

It is important to make sure that you do NOT end up on the wrong side of this, as fines can be as much as $1,500 per text message!

There are two main options for SMS marketing: long-code and short-code. Long-code SMS simply uses a standard local phone number (304-293-1829). Short-code SMS is, well, a short number (59385).

What’s the difference?

Long-code SMS is designed for conversational/relationship based messaging. Short-code SMS is designed for promotional/sales based messaging. Each one has it’s own pros and cons.

At InfusedGym, we use long-code SMS. This means that you should be doing the following:

Acquire Consent for SMS Marketing

Before sending any SMS messages to your contacts, make sure you have gotten consent from your contact to send SMS messages. This can be done in a web form, where you have the contact check a box with text stating something like:

I consent to receiving automated text messaging for notifications from XYZ Business. I understand that messaging and data rates may apply and that giving consent is not required to enroll.

Another great place to put this in would be your registration waiver. Anyone who comes into your gym will need to sign a liability waiver (I hope!), so getting their permission for all forms of marketing is a very good idea. Once you have that, you should be good to go. Once they have consented, for email marketing, you can have a tag applied called InfusedGym > SMS Opt-in.

Allow Contacts to Opt Out

At some point in time, your contacts might want out of your SMS marketing. If you continue to market to customers that expressed they wanted out, you can be in for problems. InfusedGym and Twilio have safeguards in play for this. First, if anyone replies to your SMS messages with the words, “STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT” will be opted out of Twilio AND get a tag in InfusedGym called InfusedGym > SMS Opt-out. Any contact with an SMS Opt-out tag will never get SMS marketing.

If a contact wants to opt back in, then can reply to your text with the words, “START, YES and UNSTOP”. That will then opt them back into Twilio, and apply the InfusedGym > SMS Opt-in Tag.

Types of Messaging

message-categories

Above is a table explaining the three types of messaging for SMS. At InfusedGym, we recommend using Conversational and Informational messages. For long code numbers, these are the best uses of texting and achieve a more natural flow. You can still use automation to begin the conversation (as we do with nearly all of our texts), but it should always have context. In other words, a contact shouldn’t be wondering why they got a text from your business.

In Summary

  • Always get expressed permission from contact before sending SMS marketing
  • Make it easy to allow contacts to opt out (Already done for you with InfusedGym & Twilio)

These are just some basic guidelines to help you properly use SMS marketing. Just be sure to be responsive to customer demands for marketing preferences to avoid getting people annoyed or upset with you. 🙂

 

Update #21 – EFT/ACH Billing through InfusedGym

I know I have had a few of you request the ability to bill customers bank accounts (using the account and routing numbers) for a while now. This took a while to create, as Infusionsoft doesn’t provide this natively.

Well, now we can!

InfusedGym can bill via EFT/ACH using Authorize.net. Authorize.net provides a service called eCheck.net, which allows InfusedGym to bill your customers via their bank accounts. This service is ONLY available in the United States at the moment.

If you do not have a gateway account with Authorize.net, please email me at David@Infusedgym.com so I can help you set it up.

To learn how this new feature is setup and functions, please visit our training library.

Update #20 – Use Multiple Tax Rates or Combine them

If you are being taxed and need to pass that cost on, this update will make it easier to calculate.

InfusedGym now allows you to apply two different tax rates that can be applied separately or combined together on a purchase or subscription.

Some of you are unfortunately being taxed for your products and services, and sometimes at different rates. That can make things a bit more difficult to keep track of, so this update addresses these concerns.

Infusionsoft is designed to tax based on your customers billing address. It allows you to tax based on their country, state, or city. All subscriptions (membership agreements and payments) if taxable will use the country tax as the tax rate.

For products purchased through the Contact Purchase menu, I have now added the option of using state tax to combine with the country tax to create a new tax rate. For example, if your country tax is 9% and state tax is 4%, a final tax of 13% will be applied to the purchase. If only a country tax is set, then it will remain at 9%.

I go through the complete setup process on the video in our Training Library.

  • September 20, 2016
  • Updates

Update #19 – Online Payments For Contact Purchase Menu

This update is going to give you some more flexibility in ways of running payments for customer purchases.

The Contact Purchase Menu now allows you to bill contacts through Infusionsoft!

It works very similar to the Standard Contract, where you can choose a linked credit card or input a new credit card to bill the customer for. This will bill the customer immediately through Infusionsoft, and will verify if the card is valid and if the charge was accepted. You can still choose to accept offline payments recorded, whether they be cash, check, credit card, or money order. You also can give away products or free admission to events as well.

Keep in mind, if you are going to add new credit cards, you will need the proper billing info (address, phone, etc.) to properly pass through AVS checks for credit cards. This should make running charges easier if you do not have a local credit card terminal or method of processing credit cards locally, although I still recommend you acquire such an ability outside of Infusionsoft, as local transactions will have lower transaction rates and have better odds of fighting back charge backs.

To learn more about the new feature, visit our Training Library!

Update #18 – Alerts Editor

This is very simple update, but can help reduce inbox clutter and make your check-in less aggressive.

The new Alerts Editor menu allows you to turn off notifications and alerts that InfusedGym generates when students check in to class, a contact profile is loaded, or when a new lead or member is created.

Visit the Training Library for more information about this!

Update #17 – Consultant Email Notifications When Appointment Is Cancelled or Rescheduled

This update is pretty simple. Now when an appointment is changed to the status of Cancelled or Rescheduled, the consultant in charge of that appointment will get an email notification alerting him of the update.

Keep in mind, email notifications will only be issued of the consultant has an email address setup in the Staff Editor menu.

If you aren’t familiar yet with the Staff Editor, please watch this video to learn how to use it.

Update #16 – Unpaid Invoice Report

This update adds some tweaks and fixes, and includes a new report, the Unpaid Invoice Report.

This report will allow you to see all of your unpaid invoices, and be able to manually mark them off as paid, update the student type, and update the expiration date if necessary.

This report is designed for you to quickly handle your offline billing (if you take cash, check, EFT/ACH, or any payments you handle NOT using Infusionsoft/InfusedGym). Please be aware that this does not actually process payments, it just records the payment.

You can watch the video to learn more on how it works at the Training Library.

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